Sending Your Balance Back to Your Wallet
When you're ready to cash out, the withdrawal counter is in the same cashier area as deposits. Choose the payout destination — Touch 'n Go eWallet, Boost, GrabPay or your linked bank account via DuitNow — and enter the amount you want to move. Your account must be verified before a withdrawal is processed; that step protects your funds and confirms the
receiving wallet belongs to you. Processing follows once the security check clears. We do not promise a specific minute count — timings depend on your chosen method and its own processing cycle.
- Open the withdrawal counter — From the account menu, select withdrawals — the form shows your available balance and the methods linked to your account.
- Pick your payout method — Choose Touch 'n Go eWallet, Boost, GrabPay or DuitNow bank transfer — only methods you previously used or registered are available for security.
- Enter the amount and submit — Type the ringgit amount, review the summary, then confirm. You'll receive a withdrawal reference number to track the request.
- Verification and release — If your account is fully verified, the request moves to processing. If verification is pending, you'll be directed to complete it first before funds are released.